Return & Refund

We are committed to ensuring that every customer is satisfied with their purchase. If you request refund or return after placing an order, please refer to the following return and refund policy.
Scope of Application This policy applies to all products purchased on our website.

Return and Refund Conditions

Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the product.
Incorrect Product: If the product you received does not match your order, please contact us within 7 days of receiving the product to arrange a return or replacement.
Unopened Products: Unopened and unused products can be returned within 7 days of receipt.
Quality Issues: If you discover a quality issue during use, you can apply for a replacement within 7 days of purchase.

We do not accept returns or issue refunds for opened products unless there is a quality issue.

Situations Not Eligible for Return or Refund The following situations are not eligible for return or refund:

Products that have been obviously used or damaged.
Products missing original packaging
Products marked as non-returnable(such as scooter spare parts and second-hand scooters)

Battery Range Disclaimer

The listed range is based on test conditions under the following standard: 60 kg rider, 25°C temperature, an average speed of 20 km/h, and smooth city road conditions. Actual battery performance and range may vary depending on factors such as rider weight, terrain, temperature, and riding style. It is normal for the real-world range to differ from the published data. If the reduced range is caused by a battery defect, we will take responsibility and handle the issue promptly.

Return Process

Application Steps:

1.Please submit your return request through contact us, including your order number and product photos.
2.After approval by KuKirin, Customer Support will share the corresponding return address with you, products can be returned as long as they are in their original packaging and accompanied by all accessories and manuals. The customer is responsible for good packaging.
3.Please return the product and provide the tracking number and query link to KuKirin within 7 days. Otherwise, the request will be processed as expired.
4.We will arrange refund or replacement after receiving package

Return Shipping Fees: We will cover the return shipping costs for products returned due to quality issues. In other cases, the return shipping costs will be borne by the customer.

Refund Process

Refund Time: We will process your refund within 5-7 business days of receiving the returned product.
Refund Method: Refunds will be issued to your original payment method.
Once the refund process starts, it will take 3-5 days to arrive depending on your bank, so please be patient.

Cancellation (Product is shipped out ):

Once a parcel is dispatched and cannot be intercepted, kindly contact our support team to initiate a return upon receiving the parcel. Please note that you will be responsible for the round-trip shipping fees.

Cancellations of Pre-orders:

For all pre-orders, if you cancel your order for personal reasons before it is shipped, you will be responsible for the transaction fee.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

For product purchased not from kukirin-escooter.co.uk:
Please refer to the return & refund policy of the platform or buying store. For more details, you can contact the seller to confirm specific terms and conditions.

*Please note: This website only accepts the true purchase from kukirinescooter.co.uk. This means if you got one product from other sales like Amazon, Aliexpress, or Geekbuying, Geekmaxi, etc. You should ask for a return from them, not from kukirinescooter.co.uk.

If you have any questions or require further assistance, please contact customer service: 

Policy Updates We reserve the right to update this policy at any time. Please check the latest version of the return and refund policy before making a purchase.