After we receive the order, we will contact the buyer to confirm the order (after placing the order, please pay attention to your inbox for the confirmation email from us), after getting your confirmation reply, the parcel will be sent out from the local warehouse in England, and the delivery time varies according to the location of your country, and it usually takes 2-7 business days.

If you want to change or cancel your order, please contact us as soon as possible. Your order could be modified or refunded only before we ship out the item. As sent packages cannot be intercepted,we do not support cancellation of orders after the package has been sent from our warehouse . If you insist on canceling the order, please return the parcel to our warehouse after you receive it (the parcel status cannot affect the second sale), and all the transportation costs will be borne by you.

If you haven't received your package within the standard delivery times, please follow the steps below.
Check the status of your order with the tracking number first
Contact our customer service immediately for assistance.

Please contact us without any hesitation. It would be appreciated if that notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.

We accept returns if the scooters have gone faulty due to defects in materials/workmanship within 7 days from the date of delivery.